If you’ve ever called a customer service department for help, you’ve probably heard the message: “Your call may be recorded for quality assurance.” Perhaps you’ve wondered, what happens to those call recordings?
Blue..
If you’ve ever called a customer service department for help, you’ve probably heard the message: “Your call may be recorded for quality assurance.” Perhaps you’ve wondered, what happens to those call recordings?
Blue..
Last week I attended the SiriusDecisions Summit in Orlando. This was my third summit and I have enjoyed them all.
Author Malcolm Gladwell opened the session with a witty and insightful presentation on the concept of..
Jill is the author of “SNAP SELLING” and her latest novel “AGILE SELLING” is out today. “AGILE SELLING” is not a book with a new sales methodology; it is a philosophy of living for highly skilled sales executives.
The..
According to ITSMA’s research, while there are professional services and solution providers with unaided awareness in the market (IBM – 52% of respondents, Accenture – 25%, HP – 22%) there were literally scores of other..
Posted by Bob Thompson on Jun 10, 2014 9:00:00 AM
Tags: Marketing Strategy