According to the Aberdeen Group, whether a company is trying to move from Laggard to Industry Average, or Industry Average to Best-in-Class, there are specific, proven actions necessary to spur the necessary performance improvements. 

For a limited time only, you can download Aberdeen's B2B TeleServices Guide free—a $399 value—and learn the following:

• Top Business Pressures Driving B2B TeleServices
• Definition of a Qualified Lead by Maturity Class
• Percentage of Overall Lead Generation Budget Outsourced
• Vendor Compensation Preferences by Best-in-Class Companies
• Best-in-Class Strategic Actions in Response to Business Pressures
• Vital B2B TeleServices Vendor Attributes by Best-in-Class
• Benchmarking Requirements for Success
• Required Actions

Download B2B TeleServices: The 2009 Buyer's Guide here. (through January 29, 2010):

By Dan McDade